Privacy Policy

1. Information we collect

The information we collect depends on how you interact with us:

• Website analytics: basic usage data such as pages viewed, approximate location, device type, and referrer, collected via privacy‑friendly analytics tools.
• Contact information: when you email us or request early access, we receive your email address and any details you choose to share.
• Shopify store data: when you install a ShopsPilot app, we receive access to specific store data authorized through Shopify’s permissions system (for example: orders, customers, and metafields required for the app to function).

2. How we use information

We use the information we collect to:

• Provide, operate, and improve our apps and website.
• Deliver COD verification and related workflows for Cod Shield Lite.
• Respond to support requests and communicate about issues or updates.
• Monitor performance, detect abuse, and maintain the security of our Services.

3. How we share information

We do not sell your data. We may share limited information with:

• Service providers: such as hosting, infrastructure, and communication providers (for example, WhatsApp API providers) who help us deliver the Services.
• Shopify: as required by the Shopify platform, to operate apps installed on your store and comply with their terms.
• Legal or safety reasons: if we believe disclosure is required by law, regulation, or to protect the rights, property, or safety of ShopsPilot, our users, or others.

4. Data retention

We retain information for as long as it is reasonably necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Where possible, operational logs and analytics are aggregated or anonymized over time.

5. Data security

We use reasonable technical and organizational measures to protect information, including access controls, encryption in transit where appropriate, and least‑privilege access for operational tools. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

6. Your choices

• Email: you can stop receiving direct communication from us by replying to any email and asking to opt out.
• Shopify apps: uninstalling a ShopsPilot app from your Shopify admin stops new data from being sent to us for that store. Some historical records may remain in backups or logs for a limited period.
• Access and deletion: if you are a merchant and would like to request access to or deletion of data related to your store, you can contact us using the email below.

7. International transfers

Our infrastructure or service providers may be located in different countries. By using the Services, you understand that your information may be transferred to and processed in those jurisdictions, which may have different data protection laws than your region.

8. Children’s privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above. The revised policy will apply from the date it is posted on this page.

10. How to contact us

If you have questions about this Privacy Policy or how we handle information, you can reach us at:

Email: [email protected]